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Refund Policy

All sales are final

It is important for customers to carefully review the product descriptions and specifications before placing an order to ensure that they are purchasing the correct item and correct quantity.

Customers should also ensure that they provide accurate and complete information when placing the order to avoid any errors or issues with the product and/or shipping. Orders cannot be modified once placed.

All items sold are custom products, and we do not accept any returns or exchanges.

 

Damages and issues

Please inspect your order upon reception. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

If you notice an issue with the products or anything else on the order, please submit a problem report.

  

Wrong address 

If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful’s facility and cannot be reshipped.

 

Unclaimed 

Shipments that go unclaimed are returned to Printful’s facility,  you will be liable for the cost of a reshipment.

 

Returned by customer 

Except for Customers residing in Brazil, Printful does not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact Printful’s Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible. 

Unfortunately, returns for products, as well as size exchanges are not available for all other countries outside of Brazil.

 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
  1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
  2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.